Responsible Gaming

Our approach to responsible gambling

Responsible gambling means making informed decisions, setting boundaries and accepting that gambling outcomes are uncertain. No result is guaranteed, and previous wins or losses do not change the likelihood of a future result. You should only gamble with money and time that you can comfortably afford to lose.

Fendiwin9 Casino encourages players to make gambling one part of their leisure activities rather than a central part of daily life. Take regular breaks, keep track of your activity and consider whether gambling remains affordable and enjoyable. If gambling causes stress, financial difficulty, conflict or concern, stop and seek support.

Our responsible gaming information is intended to support safer choices. It does not replace professional medical, financial or legal advice. Gambling can affect people in different ways, so speaking with a qualified counsellor, financial counsellor or health professional may be useful when you need personalised assistance.

Important principles

• Gamble for entertainment, not to make money or recover financial losses.
• Decide your spending and time limits before you begin.
• Never gamble with money needed for rent, bills, food, education or other essential expenses.
• Do not borrow money, sell possessions or use credit to continue gambling.
• Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
• Take regular breaks and maintain other interests, relationships and activities.
• Do not assume that a win is due, that a loss will soon be recovered or that a particular result is more likely because of past outcomes.
• Be honest with yourself and people you trust about the amount of time and money you spend gambling.
• Treat every wager as a risk and never gamble more because you feel confident about a particular outcome.

A responsible approach also involves understanding your own circumstances. Gambling may be less suitable when you are experiencing financial pressure, emotional distress or another difficulty that affects decision-making. If you are unsure whether gambling is appropriate for you, consider taking a break and seeking independent advice before continuing.

Set limits before you play

A limit is most effective when it is decided before gambling starts. Consider setting a personal budget for a day, week or month, and treat that amount as entertainment spending. Once the limit has been reached, stop rather than adding more funds. Keeping a separate record of deposits, wagers and withdrawals can help you understand how much time and money you are actually spending.

Depending on the features available on your account and the applicable terms, you may be able to use tools such as deposit limits, wagering or loss limits, session reminders, time limits, temporary breaks or account self-exclusion. Read the information shown when selecting a control so you understand what it covers, when it starts and whether it can be changed.

Practical ways to stay in control

1. Choose a gambling budget that does not affect your normal living costs.
2. Choose how long you will play and set an alarm or reminder to help you stop on time.
3. Keep gambling funds separate from money used for household expenses.
4. Check your account activity regularly instead of relying on memory.
5. Stop after reaching your budget or time limit, even if you are winning or trying to recover a loss.
6. Plan another activity after a session so gambling does not become your only source of entertainment.
7. Do not increase your budget because of a win, a loss or a belief that a result is about to change.
8. Review your limits if your financial circumstances, mood or gambling habits change.

If you want to take a break, close your account or request self-exclusion, use the available account settings or support channels provided on the website. A self-exclusion request should be taken seriously. Do not open another account or use another person's account during an exclusion period. You should also consider asking trusted people to support your decision and using device or payment controls where appropriate.

Responsible gaming tools can help create boundaries, but they cannot remove every risk. You remain responsible for following the limits you set and for seeking help if you find it difficult to stop. If a selected limit is not working for you, stop gambling and seek independent support rather than increasing it.

When setting a limit, include all gambling activity rather than considering only one game or session. Think about deposits, wagers, losses, time spent online and any gambling conducted through other services. A complete view can make it easier to identify patterns and decide whether a longer break would be helpful.

Recognise the warning signs

Gambling may be becoming a problem when it takes more time, money or attention than intended. Some people notice changes gradually, while others experience a sudden increase in gambling. You do not need to wait for a serious financial loss before asking for help. Early support can make it easier to regain control and reduce the effect on your finances, relationships and wellbeing.

Possible warning signs include

• Spending more money or time gambling than you planned.
• Trying to win back losses by gambling again or increasing the amount wagered.
• Feeling restless, irritable or worried when you try to reduce or stop gambling.
• Thinking about gambling during work, study, family time or other important activities.
• Hiding gambling activity, losses or account information from family and friends.
• Borrowing money, missing payments or selling possessions because of gambling.
• Using gambling to escape stress, sadness, loneliness, boredom or other difficult feelings.
• Arguing with people close to you because of gambling or its financial effects.
• Gambling despite recognising that it is causing personal, financial, work or relationship problems.
• Feeling guilt, shame, anxiety or loss of control after gambling.
• Neglecting sleep, work, study, health or other responsibilities because of gambling.
• Returning to gambling soon after deciding to stop or take a break.

If any of these signs feel familiar, consider stopping immediately and talking to someone you trust. A short break can create space to review your behaviour, but ongoing concerns may require professional help. Support is available even if you have only recently noticed a change or are unsure whether your gambling meets a particular definition of harm.

Getting support in Australia

Australian players can seek help from official gambling support services in their state or territory, a general practitioner, a qualified counsellor, a financial counsellor or a mental health professional. These services can help with practical planning, emotional support, debt concerns, family impacts and strategies for stopping or reducing gambling.

You can also speak with a trusted friend, partner or family member and ask them to help you maintain your limits. This might include asking someone to review your budget with you, helping you remove access to saved payment methods or supporting you while you request a break. Sharing the situation can reduce isolation and make it easier to follow through with your decision.

If gambling has contributed to severe distress or you feel that you may harm yourself or someone else, seek urgent assistance through appropriate emergency or crisis support in your location. Your immediate safety is more important than any gambling account or financial loss.

Account safety and player protection

Players must meet the applicable minimum age and other legal requirements before using an online gambling service. Underage people must not gamble. We may request information to verify identity, age or account ownership, and an account may be restricted while checks are completed. Never allow another person to use your account and never use another person's account.

Keep your login details private, use a strong password and sign out when using a shared device. Tell us through the available website channels if you believe someone has accessed your account, if your personal details have changed or if you need help applying a responsible gaming request. Do not send sensitive information through an unsecured or unofficial channel.

Taking a break or closing an account

You can choose to stop gambling for a period or ask for your account to be closed. Before making a request, review any account information and consider whether you also need to block gambling websites, remove saved payment methods or ask someone you trust to help protect your decision. Account closure or a break should not be treated as a reason to create a new account elsewhere.

If you request self-exclusion or another restriction, follow the instructions provided on the website and check the relevant terms carefully. The scope and operation of a restriction may depend on the selected option and applicable requirements. Restrictions on one service may not apply to other gambling providers, so you may need to contact each provider separately and seek wider support.

Marketing preferences

If gambling advertising or promotional messages make it harder for you to take a break, review the communication preferences available through your account and use the available option to stop receiving marketing communications. You may also wish to use filtering tools on your email, phone or devices. These steps can support a break, but they do not replace account limits, self-exclusion or professional assistance.

Protecting children and other people

Online gambling accounts should only be accessed by the verified account holder. Keep devices, passwords and payment methods secure, particularly when children or other people can access them. Consider using parental controls, device restrictions and account security settings where appropriate. If you believe an account has been used by another person or an underage person, stop using it and report the concern through the available website channels.

This page provides general responsible gambling information for players in Australia. It may be updated when our services, procedures or applicable requirements change. If you are uncertain about a feature, restriction or request, check the information on the website or use the available support channel before continuing to gamble.